A showing ee on level 1 diagram B using ee symbol for process C inconsistent data flows between level 0 and level 1 (e.g., level 0 shows data in and out of this process, level 1 doesn't) D no interaction between subprocesses E wellspring F using process symbol for ee G detached process H impossible process name (e.g., credit card type) I black hole J included non-billing subprocess K need data flows leading off to indicate interaction with ee L noun as process name---hard to tell what activity is